FMK Support Hub
Everything you need to succeed on Freemarket.com
Welcome to FMK Support
FMK (Freemarket.com) is your all-in-one marketplace platform. Whether you're a seller, artisan, or rider, we have comprehensive guides to help you succeed.
For Sellers
Learn how to list products, manage inventory, and maximize visibility
For Artisans
Showcase your craft, connect with customers, build your reputation
For Riders
Accept deliveries, manage routes, earn consistently
🎯 Getting Started with FMK
- Create Your Account - Sign up on FMK with your email or phone
- Complete Your Profile - Add business info, photo, and contact details
- Choose Your Role - Select Seller, Artisan, or Rider
- Explore Features - Navigate inventory, marketplace, or delivery options
- Start Earning - List products, apply for services, or begin deliveries
Quick Tips for Success
- Keep your profile updated and professional
- Use clear, high-quality product images
- Respond to customer inquiries quickly
- Build positive reviews by delivering quality
- Engage with the FMK community regularly
Seller's Guide
Complete guide to selling products on FMK and maximizing your visibility
Managing Your Inventory
Your inventory is the foundation of your business on FMK. Here's how to manage it effectively:
Add Products to Inventory
Go to "Inventory" → "Add Product". Enter product name, price, quantity, and description. Upload clear photos of your items.
Organize with Categories
Assign each product to a relevant category (Electronics, Fashion, Food, Crafts, etc.). This helps customers find your products easily.
Keep Quantities Updated
Monitor stock levels daily. Update quantities as you sell items. Low stock alerts help you avoid overselling.
Write Compelling Descriptions
Be specific about product features, materials, sizes, colors. Good descriptions reduce customer confusion and returns.
Set Competitive Prices
Research competitor prices. Offer value without sacrificing profit margins. Consider shipping costs in your pricing.
Inventory Best Practices
- Use 3-5 clear, high-quality photos per product
- Avoid misleading descriptions - be honest about condition
- Update inventory at least 2-3 times per week
- Group similar products for customer convenience
- Keep pricing consistent across platforms
Maximizing Marketplace Visibility
Getting your products to the top of marketplace search requires strategy. Here are proven methods:
Post on Social Media Platforms
Facebook, Instagram, Twitter: Share product links daily. Use engaging captions, videos, and stories. Tag FMK and use relevant hashtags (#FMK #Freemarket #ShopLocal #SupportLocal)
Engage in FMK Community
Join FMK forums, comment on products, help other sellers. Regular community engagement boosts your store visibility and builds trust.
Apply for FMK Ads Program
Promote your best-selling products with FMK Ads. Ads appear at the top of search results. Small investment, big returns. Learn more about ads →
Share FMK Link in Your Networks
Post your FMK store link in your WhatsApp status, Facebook profile, email signature, and other platforms. Make it easy for followers to shop directly.
Feature New Products Weekly
Rotate which products you feature on social media. New, fresh content signals to FMK algorithm that your store is active.
Build Your Ratings & Reviews
Deliver quality products quickly. Encourage satisfied customers to leave reviews. High ratings = top marketplace placement.
Content Ideas for Social Media
- Product unboxing videos
- Behind-the-scenes of your business
- Customer testimonials and reviews
- Promotional offers and flash sales
- Product styling and use-case photos
- Live shopping sessions
- Tips and tutorials related to your products
Share Across Platforms
Connect with customers everywhere:
| Platform | Best For | Posting Frequency | Tips |
|---|---|---|---|
| Broad audience, older demographics | 1-3 times daily | Use carousel ads, create store page, join local groups | |
| Visual products, younger audience | 1-2 times daily | Stories, Reels, use hashtags, tag customers | |
| TikTok | Trendy, fun products, viral potential | 3-5 times daily | Trends, music, behind-the-scenes, authenticity |
| Direct customer communication | As needed | Broadcast lists, product updates, customer support | |
| Twitter/X | News, quick updates, customer service | 2-4 times daily | Engage in conversations, use hashtags, retweet customers |
Sales & Marketing Strategy
Product Quality
Stock quality items that last. Poor products hurt your ratings and sales.
Customer Service
Respond fast, solve problems, be professional. Happy customers become repeat customers.
Marketing & Visibility
Share on social media, engage community, run ads. No one buys what they don't see.
Competitive Pricing
Stay competitive without undercutting. Know your costs and margins.
Artisan's Guide
Showcase your craft and connect directly with customers who appreciate handmade quality
Setting Up Your Artisan Profile
Tell Your Story
Write a compelling bio about your craft, experience, and unique style. People buy from artisans, not just products. Make them connect with YOU.
Upload Quality Portfolio Photos
Show your work in action. Include process photos, finished products, and you working on the craft. This builds authenticity and trust.
List Your Services & Products
Detail what you make, custom options, lead times, and pricing. Be transparent about production schedules.
Highlight Your Unique Selling Points
What makes your work special? Eco-friendly materials? Generational skills? Fast turnaround? Make it clear.
Building Your Reputation
Your reputation is everything in the artisan business:
Fast Responses
Quality Work
Attention to Detail
Professional Behavior
Good Communication
Honesty & Integrity
Customer Service Tips
- Respond to inquiries within 12 hours
- Ask clarifying questions to understand client needs
- Share progress updates for custom orders
- Go extra mile - add small touches that surprise them
- Request reviews from satisfied customers
- Politely handle negative reviews with solutions
Marketing Your Craft
Share Process Videos
Videos showing your craft in action perform extremely well. TikTok, Instagram Reels, YouTube shorts. People love watching handmade magic happen.
Tell Your Story on Social Media
Connect on a personal level. Share your journey, inspirations, challenges. Build a community, not just a customer base.
Collaborate with Other Artisans
Cross-promote with complementary artisans. Joint live sessions, product bundles, shared audiences = more visibility for everyone.
Offer Limited Editions
Create scarcity and urgency. "Only 5 available this month" drives faster sales than unlimited stock.
Engage in FMK Community
Participate in artisan forums, support other makers, answer questions. The FMK community values collaborative spirit.
Rider's Guide
Build a reliable delivery business with FMK's rider platform
Getting Started as a Rider
Complete Rider Profile
Upload valid ID, vehicle registration, and proof of insurance. Include a professional photo. Trust is earned through transparency.
Pass FMK Verification
FMK verifies all riders to ensure customer safety. This process takes 24-48 hours. We'll notify you when you're approved.
Set Your Service Areas
Define neighborhoods/areas where you offer delivery. You can expand as you grow. Start local, think bigger later.
Accept Your First Delivery
Once approved, deliveries will appear in real-time. Accept jobs, head to pickup, deliver with care, and earn. It's that simple.
Managing Your Deliveries
Verify Order Details
When accepting a job, check sender, recipient, pickup location, delivery address, and special instructions carefully.
Pick Up Package Carefully
Inspect package condition. Handle with care. Take a photo if fragile. Get seller's signature/confirmation.
Navigate Efficiently
Use the app's GPS. Optimize your route for multiple deliveries. Time is money - faster delivery = more jobs = more earnings.
Deliver Professionally
Arrive on time. Greet customer respectfully. Place package safely. Get delivery confirmation with photo/signature.
Safety & Best Practices
- Always verify customer identity before handing over items
- Take photos of packages before and after delivery
- Keep your phone fully charged while working
- Maintain your vehicle in good condition
- Follow traffic rules and drive safely
- Keep the app updated to latest version
- Report issues immediately to FMK support
Maximizing Your Earnings
Build Strong Ratings
On-time delivery, professional behavior, and care = high ratings. Higher ratings = better job offers = more earnings.
Work Smart Hours
Peak hours = more deliveries. Evening and weekends typically busier. Plan your schedule accordingly.
Accept Multiple Deliveries
Batch deliveries in the same area. Less travel time = more jobs per hour = higher hourly rate.
Expand Your Coverage Area
As you gain experience and ratings, expand to new neighborhoods. More area = more job opportunities.
Optimize Your Vehicle
Keep delivery vehicle in top shape. Good fuel efficiency = lower costs = better profit margins.
Understanding Your Earnings
| Delivery Type | Base Pay | Distance Factor | Time Factor | Rating Bonus |
|---|---|---|---|---|
| Quick Delivery (Same area) |
₦500-800 | Minimal | +₦100/hour | +5-10% |
| Standard Delivery (Different area) |
₦800-1500 | +₦3/km | +₦150/hour | +5-10% |
| Special Delivery (Fragile/Heavy) |
₦1500-2500 | +₦5/km | +₦200/hour | +10-15% |
Calculating Your Potential
- Average 4-5 deliveries per hour = ₦2,000-5,000/hour
- Work 8 hours daily = ₦16,000-40,000/day
- 6 days per week = ₦96,000-240,000/week
- Taxes and vehicle maintenance = ~20-30% of earnings
- Net income after expenses = ₦67,000-168,000/week
Contact & Support
We're here to help. Reach out anytime.
Get in Touch
support@freemarket.com
Response within 24 hours
Phone
09129565847
Mon-Fri, 9am-6pm WAT
Physical Office
Asaba, Delta State, Nigeria
By appointment
Send Us a Message
Frequently Asked Questions
How do I increase my product visibility?
Post on social media daily, engage in FMK community, use quality photos, maintain high ratings, and consider FMK Ads. Consistency is key!
What are the fees on FMK?
Sellers: 5% commission per sale. Artisans: 3% commission. Riders: Earn per delivery with no platform fees. Transparent pricing, no hidden charges.
How long does verification take?
Sellers: 24-48 hours. Artisans: 48-72 hours. Riders: 24-48 hours. We'll email you once approved. Keep documents ready for faster processing.
Can I sell multiple product types?
Absolutely! Sellers can list products across multiple categories. The more you list, the more visibility you get. Diversify your inventory.
How do I handle a negative review?
Respond professionally and politely. Apologize if needed, offer a solution. FMK values businesses that handle criticism well. Learn and improve.
Is there a minimum payout threshold?
Yes, minimum ₦5,000 for payout. Earnings are paid weekly on Fridays to your registered bank account. No payment processing fees.
